HemiData Frequently Asked Questions

When is my credit card charged?
How does the charge show up on my credit card?
Can I suggest new products?
What do you do with personal information?
How do sales codes work?
Do you use cookies?
Do you use Javascript?
What does the https mean at the beginning of your web address?
Why do you only charge sales tax in Utah?
 

When is my credit card charged?
When you place your order, we immediately authorize your credit charge. We follow that up with the actual charge to your card. If for some reason, an item is out of stock, we will not include the item in the charge at checkout. We will contact you to see how you want to resolve the backordered items. Out of stock items occur for multiple reasons, but most likely it is that somebody else beat you to it. We fill orders in the order they are received.

If the results of our correspondence results in a change in the amount charged to your credit card, we will apply a credit or debit based on your product or shipping decision.

How does the charge show up on my credit card bill?
All of our credit card charges show up on as "HemiData, Inc."

Can I suggest new products?
Absolutely. Please send us a note through our
contact page.

What do you do with personal information?
We do not sell it to anyone. We have to keep records just like any business, so your information is part of our normal business records. From time to time, we may contact you with sales or other offers, if you have indicated that you would like to receive them.

How do sales codes work?
Sale codes are entered during the order checkout process. Sale codes are unique to the customer quote and cannot be used more than once. Remember, we send your invoices and shipping notices to your e-mail address, so the e-mail address should be valid.

Do you use cookies?
Yes, we use session cookies. At the present time, we don't use persistent cookies. For our site to work, you need to have cookies enabled. If you don't enable cookies, you won't be able to work with our site.

Do you use Javascript?
Yes, we do use some Javascript to make the site easier to work with. If you disable Javascript, some things on the site won't work correctly. Please enable Javascript to work with our site.

What does the https mean at the beginning of your web address?
We value privacy. The https is the secure version of the http protocol. All catalog exchanges that you have with our web store are encrypted for safety. There are parts of our site which are transmitted with the regular http protocol (for example, pictures of our products), not doing so would just make the site slower. We take great care to keep you and your information safe while you shop with us.

Why do you only charge sales tax in Utah?
Our business operations are located in both Utah, so the law dictates that we collect the appropriate sales taxes. If your state has a sales tax, you will need to report and pay the required use tax that is collected by your state.